Report a private housing issue

 

This form is to be used to report issues related to a privately rented or privately owned property and to report an unlicensed property or HMO 

 

If you are a council tenant reporting disrepair, please do not complete this form as this will lead to delays in your complaint being addressed. Please go to: www.haringey.gov.uk/housing/council-tenants/repairs

If you have been recently housed in Temporary Accommodation and are reporting disrepair, please do not complete this form as this will lead to delays in your complaint being addressed. Please go to: www.haringey.gov.uk/housing/council-homes/temporary-and-emergency-accommodation

If you are a Housing Association tenant reporting disrepair, please do not complete this form as this will lead to delays in your complaint being addressed. Please report your issues to your housing association through their own complaints procedure and if you remain dissatisfied you can report to the Housing ombudsman.

 

To Report an Issue:

This form can be completed by anyone who wishes to report a problem with a rented property or privately owned property that may be affecting them.

Please provide as much detail as possible to help the council’s investigation of the issue.

The Council can only investigate complaints where it has the power to take action.

Priority is always given to cases which pose the greatest risk to tenants. Not all enquiries will require formal investigation and many issues can be resolved informally.

 

Reporting Disrepair:

You can report serious disrepair issues related to your privately rented property that pose a risk to you. This can include leaks, drainage issues, faulty electrics, damp & mould growth, no heating in winter months, and pests.

You must inform your landlord (or agent) of the issues before contacting the council. Ensure you have satisfied the following steps before completing this form:

  • You have notified your landlord of the disrepair issue in writing
  • You have allowed at least 14 days for your landlord to respond (in exceptional cases, a shorter time frame will be permitted where disrepair issues pose a severe and imminent risk to health)
  • Your landlord has failed to respond and fix the disrepair issues raised
  • You have contact details for your landlord

 

Reporting Other issues:

You can use this form to report other issues relating to the private housing sector e.g 

  • An unlicensed property which requires a Selective or HMO licence
  • Waste in neighbouring gardens
  • Empty homes
  • Drainage issues or leaks

 

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